Privacy Policy.

Agreement to this policy.

By using PlanetHello, you agree to this Privacy Policy. If you do not agree with this policy, please do not use the app.

Information we collect.

We may collect personal information when you create an account, update your profile, use the app, or communicate with other users or support.

• Name, if provided.
• Email address.
• Phone number, if used for verification or safety review.
• Age or age-related information.
• Gender, if provided.
• Languages spoken, if provided.
• Location information captured by IP address and device information.

Usage and device information.

We collect usage data and device information to improve the user experience. This may include the date and time you access the app, features you use, actions you take, device type, operating system, device settings, pages or screens visited, and time spent using parts of the app.

We may also collect information about your interaction with the app to understand how PlanetHello is being used and to improve its functionality.

Audio calls.

PlanetHello is designed for anonymous audio calls. Users should not disclose their identity, physical location, or personally identifiable information during calls.

PlanetHello does not provide video calls. Current site safety claims state that calls are not recorded and transcripts are not created by PlanetHello.

How we use information.

We use information to create and manage accounts, provide customer support, communicate with you about the app, operate app functionality, improve user experience, maintain safety, and comply with legal obligations.

We may also use information to personalize your experience, such as recommending content or ads that may be of interest to you, where applicable.

Third-party services.

We may use third-party services such as Firebase, Agora, and AdMob for analytics, audio chat services, app infrastructure, and advertising. These services may collect and process data to improve the user experience or provide personalized content or advertising.

Third-party app stores and service providers may also process information under their own privacy rules.

Cookies and similar technologies.

We may use cookies or similar technologies to collect information about how you use our app or website and to provide a better experience. Cookies are small data files placed on your device or computer and may include an anonymous unique identifier.

We may use session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or you delete them.

• To recognize your device when you return.
• To remember preferences and settings.
• To understand how you interact with the app or website.
• To provide personalized content and ads, where applicable.

You can control cookies at the individual browser level. If you reject cookies, some features or areas may be limited.

Marketing.

We may use your personal information to send promotional information about our products and services or those of our partners, but only if you have opted in to receive those communications.

You may opt out at any time by following the instructions in the communication or by emailing support@planethello.com.

How we protect information.

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. This includes technical and organizational security measures and limiting access to those who need to know it.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing and disclosure.

We may share information with third-party service providers who help us provide and improve the app. We require those service providers to use information only for the purposes for which we engaged them and to maintain confidentiality and security.

We may disclose information if required by law, court order, subpoena, legal request, or when needed for safety, enforcement, or compliance.

Reports and moderation.

Reports help us enforce safety rules. Reports may be reviewed by people on our team. Your identity as the reporting user is not shared with the reported user.

A reported account may be required to verify a phone number before continuing to use the platform. Serious violations may result in account restrictions or bans.

Data retention.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

You may request deletion of your personal information by emailing support@planethello.com.

Your rights.

You may have certain rights with respect to your personal information, depending on applicable law.

• Request access to personal information we have collected about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to processing of your personal information.
• Request a copy of your personal information in a structured, commonly used, machine-readable format.

To exercise these rights, contact support@planethello.com. We will respond within a reasonable timeframe.

Children.

PlanetHello is intended for adults. If you believe someone on the platform is under the required age, report the account immediately.

Changes to this policy.

We may update this Privacy Policy as PlanetHello changes. When we make changes, we may update the effective date or provide notice in an appropriate way.

Contact.

Privacy questions or requests: support@planethello.com.

This page organizes the provided PlanetHello privacy text into the current website format and preserves the substance of the source policy.